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Shipping and Returns
What are my shipping options?
 

Shipping

  • FedEx - Prices vary based on your location.  We do offer a Flat rate for Standard Overnight packages if $16 for orders under 1lb and $23 for orders over 1lb
    • I don't see Saturday Shipping as an option.  How do I choose it?
      • If you put in an order before 2PM (Central Time) on Friday, you must choose PRIORITY FedEx to have it delivered on Saturday  (If Saturday delivery is available in your area).  
    • Your FedEx Priority prices seem a bit high.  Are you jacking them up to try and make a profit?
      • No.  The FedEx prices that you see are set by FedEx themselves (It's calculated on the fly by a FedEx application based on your address, etc).  We are not setting the priority rates, FedEx is.
  • USPS -  Prices vary based on your location
    • The tracking number you sent me for my USPS shipment has been showing that it's stuck in Texas for the last couple of days, and it never moved.  Why isn't it on its way here?
      • As USPS explained it to us, the number you receive is a Delivery Confirmation number - Not a Tracking Number.  As such, it often isn't updated until it's delivered to you.  So rest assured it's on its way, and not stuck in Texas.
    • I never received my shipment, although the USPS site shows that it was delivered.  Can you send me a replacement?
      • Unfortunately, we have to rely on what USPS tells us concerning shipments. If it shows that it was delivered, we have to operate as if it were.  Please don't take it personally, we're not calling you a liar.  We would just be opening ourselves up to too much liability if we offered a replacement for every USPS shipment that showed as "Delivered".
I placed an order with TheKratomKing.com as well, can I have them shipped together?
  It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
I'm making a COD order, who do I make the payment out to?
  Please make your cashier's check or money order (no personal checks please) payable to: Unlimited Imagination, LLC.

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